Privacy Policy
Last updated October 5, 2026
RoofCallback provides missed-call text-back and lead management for roofing companies ("our customers"). This policy explains what information we handle and how. Questions: supportgdl@roofcallback.com.
Information we handle
- From roofing companies: business name, contact name, phone numbers, email, and service settings.
- From people who call or text a roofing company using RoofCallback: the phone number they called or texted from, the time of the call, and the text messages they exchange with that company, including details they choose to share such as a property address or a description of the roof problem.
- From this website: what you enter in our contact form (name, company, phone, email, message).
How we use it
- To reply to a missed call or text on behalf of the roofing company that was contacted, and to pass the conversation to that company.
- To show the roofing company its leads and alert it about new or urgent requests.
- To respond to inquiries about RoofCallback.
- To keep the service secure, working, and compliant, including honoring opt-out requests.
Text messaging and mobile information
We send text messages only to people who first called or texted a roofing company using RoofCallback, and only about their request to that company. We do not use those phone numbers for any other purpose.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver messages for us (such as our messaging carrier). Reply STOP to any message to stop receiving texts, or HELP for help.
Who we share information with
- The roofing company you contacted, which receives your conversation and contact details to respond to your request.
- Service providers that run RoofCallback for us, such as our cloud hosting and messaging providers, only as needed to provide the service.
- Authorities, if required by law.
We do not sell personal information.
How long we keep it
We keep lead conversations while the roofing company uses RoofCallback, so it can follow up with its customers, and delete them on that company's request or after its account ends. We keep opt-out records as long as needed to honor them.
Security
Information is stored with a major cloud provider, encrypted in transit, and accessible only to the roofing company it belongs to and to us for operating the service.
Your choices
Reply STOP to stop texts. To ask about, correct, or delete information about you, email supportgdl@roofcallback.com and tell us the phone number involved.
Changes
If we change this policy, we'll update the date above.